About Us | Testimonials | Terms of Service

Terms of Service

  1. Free Delivery
    Delivery is free of charge as long as the total catering order exceeds $50 within Monash University Clayton Campus.
  2. Delivery outside of main Clayton campus
    Delivery will incur a fee to cover fuel & driver. Fee will vary depending on distance from campus. Please enquire about this fee. Outside a 10km radius from the main campus a minimum order of $200 applies.
  3. Short Notice Orders
    Our customer service team members will make every effort to assist you with short notice orders. We appreciate that you may not always be notified in advance of forthcoming functions, we will do our best to help.

  4. Ordering & Free Quotations
    As part of our service, we aim to make your things as easy as possible by providing various ordering and quotation options. These include:
    • Fast telephone ordering with our customer service team members
    • 24 hours ordering and requests for quotations via email
    • 24 hours ordering and usage of quotation requests via our website
    • 24 hours ordering and requests for quotations via facsimile

  5. Pricing
    All prices are inclusive of G.S.T

  6. Payments
    Once you have placed your very first order, your account will automatically be activated. Payment terms are 7 days. For your convenience, we accept the following methods of payment:
    • company cheque
    • cash on delivery
    • all major credit cards:
      • VISA
      • Mastercard
      • American Express (AMEX)
      • Diners
      • Corporate Card
    Please note that a 3% surcharge applies to AMEX and DINERS cards.

  7. Cancellations
    Cancellations or postponed orders must be confirmed by 5:00 pm a day prior to the delivery date. For orders over 25 persons or over $500, cancellations or postponed orders must be confirmed 48 hours prior to the delivery date.

  8. Cancellation fee may apply
    Unreturned Equipment
    Unreturned platters or other equipment will incur a cost.

  9. Room Hire
    Room Hire is not included. Our Customer Service Team Member can assist you in arranging a venue.

  10. Service Staff
    Service Staff is not included. Please enquire with our Customer Service Team Member.
     
  11. Tableware
    Tableware, glassware, disposable plates, crockery, etc are not included.